Ambulatory Care Services Lead Time Report

From Business Intelligence

Contents 1 Project Contact 2 Project Description 3 Business Need 4 System/Application & Data Sources 5 Project Purpose, Scope, & Deliverables 6 Audience/Users 7 Duration/Timeline

[edit] Project Contact

If you have questions or would like more information, please contact Jane Severson, (jseversn@med.umich.edu).

[edit] Project Description

The Lead Time Report Group developed a monthly Web-based Lead Time Report, which provides a pictorial representation of the amount of time between the arrival of new patients at Ambulatory Care Services and their access to healthcare services delivered by a physician, which is a critical business measure.

[edit] Business Need

• Address major areas of focus listed in UMHHC Goals and Objectives document as:
  • Improve access and maximize capacity in all our patient care areas
  • Improve Ambulatory Care Operations in partnership with the Faculty Group Practice.
• Address the Faculty Group Practice principles that call for:
  • Structuring operations to ensure unencumbered and timely patient access.
  • Meeting access standards set by Faculty Group Practice for appointment access for primary and specialty care services.
• Apply the principle of the Faculty Group Practice and Ambulatory Care Integration Project to consolidate financial and operational management reports for operational units in the same location.

[edit] System/Application & Data Sources

The new Lead Time Report application uses source data from the scheduling system (EWS). It provides a graphic representation of patient access status and is available as "NP Appt Lead" on the dashboard of the Hospital Finance Datamart.

[edit] Project Purpose, Scope, & Deliverables

• Provide information about patients’ experience with accessing care during their first and most crucial contact in a format that.
• Provide operational data on a platform that is familiar to financial data users.
• Improve on the manual patient access report, which provided data that were downloaded only twice a year.
• Support easy generation of graphs and tables for data representations.
• Enable users to view multiple levels of their organization from summary to detail.
• Support trend analysis, such as examining changes in patient access time by selected parameters such as Department, Division, Resource Unit and Time Period.

[edit] Audience/Users

• Clinical department staff

[edit] Duration/Timeline

In December 2007, group members implemented the Web-based Lead Time Report application, and since then, they have presented it at several Faculty Group Practice and Ambulatory Care Forums, which have given a positive response. Clinical departments use this resource to understand the current state and to plan for an improved future state. Because these departments recognize the interdependence of group practice access issues, they are using the new Lead Time Report data to examine as a multi-pronged approach that includes access to other areas as well as to their own services. For example, access in Orthopaedics can affect access in Radiology, Physical Therapy, and so on. Lean Teams through the Michigan Quality System are using Lead Time Report data to make systematic improvements.