Help:Contents
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== Help == | == Help == | ||
For additional help with Qualtrics, please contact your brand administrator listed at [http://umich.qualtrics.com/ http://umich.qualtrics.com/]. | For additional help with Qualtrics, please contact your brand administrator listed at [http://umich.qualtrics.com/ http://umich.qualtrics.com/]. | ||
| + | |||
| + | == Troubleshooting == | ||
| + | If your respondents are having trouble accessing your survey, these solutions might help troubleshoot the problem: | ||
| + | * Respondent has not taken the survey, but gets "Thank you for taking the survey. Your response has been recorded" | ||
| + | ** This happens when Prevent Ballot Box Stuffing is turned on and multiple users are using the same computer to take a survey | ||
| + | * Respondent sees "This survey has expired" | ||
| + | ** This happens when you have set an expiration date of the survey in Survey Options in Edit Survey. Next to Survey Protection, change the expiration date or set to "survey does not expire". | ||
| + | * Respondent sees "Thank you for your time, unfortunately this survey has been closed." | ||
| + | ** This happens when you have deactivated the survey. In My Surveys, make sure the green box next to the survey is checked, otherwise go to Distribute Survey and activate survey. | ||
== Additional resources == | == Additional resources == | ||
Revision as of 15:25, 28 November 2011
Contents |
Help
For additional help with Qualtrics, please contact your brand administrator listed at http://umich.qualtrics.com/.
Troubleshooting
If your respondents are having trouble accessing your survey, these solutions might help troubleshoot the problem:
- Respondent has not taken the survey, but gets "Thank you for taking the survey. Your response has been recorded"
- This happens when Prevent Ballot Box Stuffing is turned on and multiple users are using the same computer to take a survey
- Respondent sees "This survey has expired"
- This happens when you have set an expiration date of the survey in Survey Options in Edit Survey. Next to Survey Protection, change the expiration date or set to "survey does not expire".
- Respondent sees "Thank you for your time, unfortunately this survey has been closed."
- This happens when you have deactivated the survey. In My Surveys, make sure the green box next to the survey is checked, otherwise go to Distribute Survey and activate survey.
Additional resources
- Join the Qualtrics User CTools site at https://ctools.umich.edu. From "My Workspace", go to "Membership", "Joinable Sites" and search for Qualtrics.
- Email group for Qualtrics Users at http://directory.umich.edu qualtricsusers@umich.edu
- Qualtrics on Facebook http://www.facebook.com/Qualtrics
- Qualtrics University http://www.qualtrics.com/university
Known Qualtrics Issues
Qualtrics functions best with the Mozilla FireFox browser.
- The values for a mathematical operation can only be determined according to numeric entries; not by multiple choice answers. However, there are workarounds using the Scoring feature
- Javascript calendar does not allow you to select multiple dates
Contribute to the Wiki
To contribute to the wiki, join the University of Michigan Online Directory (UMOD) group "QualtricsUsers". Then Click "login with CoSign" at the top right to start editing.
Tips on Editing
For comments, suggestions, or to request help on additional topics, email qualtrics@umich.edu.
