Help:Contents

From qualtrics

Contents 1 Help 2 Tips and Tricks 3 Troubleshooting 4 Additional resources 5 Known Qualtrics Issues 6 Contribute to the Wiki 7 Tips on Editing

Help

For issues regarding quotas, new accounts, survey design, or pedagogical support, contact your Division or Brand Administrators here.

For general usage information, refer to Qualtrics University.

For service incidents or outages, contact 4HELP@umich.edu or 734-764-HELP (764-4357)

For general support, contact support@qualtrics.com or 800-340-9194 (HOURS: MON-FRI 8am–8pm EST )

Tips and Tricks

• Adding a progress bar (Edit Survey -> Look and Feel) and allowing respondents to go back or save and continue (Edit Survey -> Survey Options) make the survey taking experience nicer for the respondent.
• If your question numbers are out of order you can Auto-Number your questions sequentially or by block by selecting Auto-Number Questions in Edit Survey -> Advanced Options.
• If you are editing a live survey, it is suggested NOT to delete any questions, as the data may become unrecoverable. Instead, you should use display logic to hide the current question and add a new question in its place.

Troubleshooting

If your respondents are having trouble accessing your survey, these solutions might help troubleshoot the problem:

• Respondent has not taken the survey, but gets "Thank you for taking the survey. Your response has been recorded"
  • This happens when Prevent Ballot Box Stuffing is turned on and multiple users are using the same computer to take a survey
• Respondent sees "This survey has expired"
  • This happens when you have set an expiration date of the survey in Survey Options in Edit Survey. Next to Survey Protection, change the expiration date or set to "survey does not expire".
• Respondent sees "Thank you for your time, unfortunately this survey has been closed."
  • This happens when you have deactivated the survey. In My Surveys, make sure the green box next to the survey is checked, otherwise go to Distribute Survey and activate survey.

Additional resources

• Join the Qualtrics User CTools site at https://ctools.umich.edu. From "My Workspace", go to "Membership", "Joinable Sites" and search for Qualtrics.
• Email group for Qualtrics Users at http://directory.umich.edu qualtricsusers@umich.edu
• Qualtrics on Facebook http://www.facebook.com/Qualtrics
• Qualtrics University http://www.qualtrics.com/university

Known Qualtrics Issues

Qualtrics functions best with the Mozilla FireFox browser.

• The values for a mathematical operation can only be determined according to numeric entries; not by multiple choice answers. However, there are workarounds using the Scoring feature
• Javascript calendar does not allow you to select multiple dates
• Sometimes the 'Collaborate" tool has difficulty recognizing an existing user unless the contact is selected from the drop-down or from the address book. The small person icon next to the name will indicate whether it recognizes the user. If it's gray it means it recognizes them as an existing Qualtrics user. If it's orange it means it doesn't recognize the user. Try waiting for the address book to find the person for this feature to work correctly. Problem started as early as 12/10/12

Contribute to the Wiki

To contribute to the wiki, join the University of Michigan Online Directory (UMOD) group "QualtricsUsers". Then Click "login with CoSign" at the top right to start editing.

Tips on Editing

Mediawiki Cheat Sheet

For comments, suggestions, or to request help on additional topics, join U-M Qualtrics Google Plus Community