Help:Contents

Revision as of 15:25, 28 November 2011 by Lillianc (Talk | contribs)

Help

For additional help with Qualtrics, please contact your brand administrator listed at http://umich.qualtrics.com/.

If your respondents are having trouble accessing your survey, these solutions might help troubleshoot the problem:

Respondent has not taken the survey, but gets "Thank you for taking the survey. Your response has been recorded"
- This happens when Prevent Ballot Box Stuffing is turned on and multiple users are using the same computer to take a survey
Respondent sees "This survey has expired"
- This happens when you have set an expiration date of the survey in Survey Options in Edit Survey. Next to Survey Protection, change the expiration date or set to "survey does not expire".
Respondent sees "Thank you for your time, unfortunately this survey has been closed."
- This happens when you have deactivated the survey. In My Surveys, make sure the green box next to the survey is checked, otherwise go to Distribute Survey and activate survey.

Join the Qualtrics User CTools site at https://ctools.umich.edu. From "My Workspace", go to "Membership", "Joinable Sites" and search for Qualtrics.
Email group for Qualtrics Users at http://directory.umich.edu qualtricsusers@umich.edu
Qualtrics on Facebook http://www.facebook.com/Qualtrics
Qualtrics University http://www.qualtrics.com/university

Qualtrics functions best with the Mozilla FireFox browser.

The values for a mathematical operation can only be determined according to numeric entries; not by multiple choice answers. However, there are workarounds using the Scoring feature
Javascript calendar does not allow you to select multiple dates

To contribute to the wiki, join the University of Michigan Online Directory (UMOD) group "QualtricsUsers". Then Click "login with CoSign" at the top right to start editing.

For comments, suggestions, or to request help on additional topics, email qualtrics@umich.edu.